• Processing time: 7-10 business days if out of stock.
• Shipping times may vary depending on your location.
• Customers are responsible for providing the correct delivery address.
• We are not liable for delays caused by the courier or customs

For more details, please visit our Shipping Policy page.

Each Ananao piece is delicately handwoven and may take up to 7-10 working days to create if out of stock. To preserve its beauty:

• Avoid contact with water, perfumes, creams, and body oils.
• Protect from knocks or rubbing against hard surfaces.
• Store safely in its pouch or box when not in use.
• Clean gently with a soft, dry cloth.

For more details, please visit our Jewellery Care page.

• No refunds or exchanges for change-of-mind purchases.
• If your piece arrives damaged or incorrect, contact us within 3 days with photos and your order number.
• Repairs are free, but the customer covers return and reshipping costs.
• We reserve the right to review each case before accepting or declining it (see our Terms & Conditions).

For more details, please visit our Refund Policy page.