Shipping Policy
Ananao Handmade Jewellery
At Ananao Handmade Jewellery, every piece is handmade with care and packaged with love. Below you’ll find details about how we handle shipping to ensure your jewellery arrives safely to you.
Processing Time
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All orders are handmade and processed within 7–10 business days.
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During busy periods, processing may take a little longer, but we’ll always keep you updated if there are delays.
Shipping Rates & Delivery Times
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Shipping costs are calculated at checkout and vary depending on your location.
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Standard delivery times (after dispatch):
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Australia: 3–7 business days
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International: 7–21 business days (depending on destination and customs clearance)
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Please note: delivery times are estimates and may vary due to postal service delays or customs.
Tracking Your Order
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Once your order has been shipped, you’ll receive an email with a tracking number so you can follow your parcel’s journey.
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If you do not receive your tracking details, please contact us.
Customs, Duties & Taxes
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International customers are responsible for any customs fees, import duties, or local taxes that may apply.
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Unfortunately, we cannot predict or control these charges.
Lost or Delayed Packages
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While we do our best to ensure timely delivery, once your package is in the hands of the postal service, delays are outside our control.
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If your order is significantly delayed or appears lost, please contact us and we’ll assist wherever possible.
Packaging
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All jewellery is carefully packaged to ensure safe arrival.
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We use eco-friendly packaging wherever possible.
Questions
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If you have any questions about shipping or special requests, feel free to contact us at:
📧 ananaohandmade@gmail.com