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Terms & Conditions

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Ananao Handmade Jewellery

Thank you for choosing Ananao. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions, which, together with our Privacy Policy, govern our relationship with you. If you do not agree with these terms, please refrain from using our website.

General Use

  • The content of this website is for general information and may be updated or changed without prior notice.

  • While we aim to keep information accurate and up to date, we do not guarantee the completeness or suitability of information, products, or materials for any specific purpose.

  • All designs, photographs, text, and graphics on this website are owned by or licensed to Ananao Handmade Jewellery. Reproduction or use without permission is prohibited

Handmade Nature of Our Jewellery

  • Each piece is handmade and unique, and may vary slightly in color, size, or design from the photos shown on our website. These variations are not considered defects but part of the uniqueness of handmade jewellery.

  • Due to the delicate nature of Miyuki beads and handmade craftsmanship, items should be handled with care. We are not responsible for damage caused by misuse, wear and tear, or improper storage.

Orders & Contract Formation

  • By placing an order, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old.

  • Once you place an order, you will receive an acknowledgment email. This does not mean your order is accepted. Your order is accepted only when you receive a Dispatch Confirmation email.

  • We reserve the right to decline or cancel any order at our discretion (for example, in case of stock issues or pricing errors).

  • Orders will not be processed until payment has been received in full.

Pricing & Payments

  • All prices are listed in AUD and include GST (where applicable). Delivery charges are shown separately at checkout.

  • We accept payments via Visa, Mastercard, Visa Debit, and PayPal.

  • Only one promotion code can be used per order.

  • Prices are subject to change without notice, but changes will not affect confirmed orders.

Delivery

  • Orders are dispatched within the timeframe specified at checkout. In rare cases of delay, we will notify you as soon as possible.

  • Delivery times may vary depending on your location and postal service availability. We are not responsible for postal delays once the item has been dispatched.

Returns & Exchanges

  • Due to the handmade and custom nature of our products, we do not accept returns or exchanges for change of mind or slight variations in color/size.

  • If your jewellery arrives damaged due to transit, please contact us within 3 days of delivery with photos, and we will review your case.

  • For hygiene reasons, earrings cannot be returned or exchanged under any circumstances unless faulty on arrival.

Care Instructions

  • To extend the life of your handmade jewellery, avoid contact with water, perfumes, and harsh chemicals. Store pieces individually in a dry place.

  • Natural fading or minor wear may occur over time; this is normal and not considered a defect.

Governing Law

  • These Terms & Conditions are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts.

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