Each Ananao piece is delicately handwoven and may take up to 7-10 working days to create if out of stock. To preserve its beauty:

• Avoid contact with water, perfumes, creams, and body oils.

• Protect from knocks or rubbing against hard surfaces.

• Store safely in its pouch or box when not in use.

• Clean gently with a soft, dry cloth.

For more details, please visit our Jewellery Care page.

• Processing time: 7-10 business days if out of stock.

• Shipping times may vary depending on your location.

• Customers are responsible for providing the correct delivery address.

• We are not liable for delays caused by the courier or customs.

• See details in our Shipping Policy page.

• No refunds or exchanges for change-of-mind purchases.
• If your piece arrives damaged or incorrect, contact us within 3 days with photos and your order number.
• Repairs are free, but the customer covers return and reshipping costs.
• We reserve the right to review each case before accepting or declining it (see our Terms & Conditions).

For more details, please visit our Refund Policy page.